April 4- feedback

Effective feedback

I have utilized the Curbstone Coaching model for years in my career and personal life. I have found this to be an effective tool in providing performance feedback to staff. The focus is on helping people identify their own strengths and opportunities to improve. Let’s face it no one wants to be told what they could improve on or what they are doing wrong, but deep down we all know there is opportunity to improve. When the ideas for improvement come from the person making the improvements, it is more likely that the person will take ownership for it.

The Curbstone Coaching model also focuses on the things that the person is doing well and reinforces positives. We all need positive feedback in our lives and jobs. It is a great model to use in many conversations.


Curbstone Coaching Model

1. Ask: How are things going for you?
2. Ask: What is going well for you?
3. Tell: I have observed/heard you doing _______ well.
4. Ask: What do you want to improve?
5. Tell: I feel that you can improve _________.
6. Summarize the conversation

Blessings
Robin